arenavip Platform Privacy Notice
This page describes what we collect when you use arenavip and how we keep that data protected. Most online platforms collect personal information out of necessity—for verification, payment processing, and account security. We at arenavip collect the minimum required to do the same, and we use encryption and access controls to ensure that only our operations team can access your data.
When you register on arenavip, you provide an email address and phone number. When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive payment confirmation and your account holder name from your payment provider. When you play on our platform—whether sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, or esports markets (Mobile Legends, Free Fire, PUBG Mobile)—we log your account activity, bets, and balance. All of this data is stored on our secure servers and is never sold to third parties.
Our privacy practices comply with Indonesian data-protection standards and the laws of each jurisdiction in which we operate. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions have the right to request a copy of their data or ask for deletion, subject to legal retention requirements.
What We Collect and How We Use It
We collect your email address and phone number during registration to create your arenavip account and to verify your identity. We use your phone number to send account updates, security alerts, and payment confirmations via SMS. Your email receives login confirmations, password-reset links, and promotional information only if you opt in.
When you deposit on arenavip, we collect your full name, transaction ID, and payment method from your payment provider. This information is necessary for know-your-customer (KYC) compliance and for processing withdrawals. We never store your card numbers or e-wallet passwords; payment processing is handled entirely by your bank or payment provider's secure gateway.
We log your gameplay activity on arenavip—every bet placed, every spin made, every market backed on the sportsbook. This log is stored in your account history and allows you to review your activity at any time. We also log your IP address and device type (Android or iOS) to detect fraud and to prevent duplicate accounts. If you access arenavip from multiple locations (e.g., Jakarta and Bandung, or during travel around Idul Fitri or Idul Adha), we flag this for review but do not automatically block your account.
Third-Party Processors and Data Sharing
We share limited data with essential third parties. Our payment processor receives your name and transaction amount to process deposits and withdrawals. Our identity-verification partner receives your photo ID and address proof to comply with KYC requirements. Our customer-support platform logs chat conversations to help our team resolve disputes and improve service. None of these partners are allowed to use your data for their own marketing or purposes unrelated to arenavip.
We do not sell your data. We do not share your betting history, payment details, or email with advertisers, data brokers, or marketing networks. The only exception is if we are legally required to disclose data to law enforcement or a court order in Indonesia or another jurisdiction where we operate.
Your Rights and Our Commitments on arenavip
We store your data for as long as your arenavip account is active. If you request account closure, we delete most personal data (name, email, phone) within 30 days, except where we are required by law to retain records (e.g., anti-money-laundering logs, which we keep for seven years). Your transaction history remains in archived form to prevent fraud but is not accessible to our operations team without a legal request.
- Cookies
- We use cookies on arenavip to remember your login, to track page performance, and to prevent fraud. You can disable cookies in your browser, but this will prevent you from logging in.
- Data Access Requests
- You can request a copy of all data we hold on your arenavip account by contacting our support team. We respond within 30 days.
- Account Deletion
- You can request account closure at any time through Account Settings on arenavip. We delete your personal data within 30 days, subject to legal retention rules.
- Changes to This Policy
- We may update this privacy notice to reflect legal changes or improved practices. We notify users via email if changes affect how we use your data.
We at arenavip are committed to transparency. If you have concerns about how we handle your data, our support team responds to privacy inquiries in English and Bahasa Indonesia within 24 hours. Your rights on arenavip include the ability to review all your data, to correct inaccuracies, to request deletion, and to opt out of non-essential communications. We take these rights seriously and do not penalise users for exercising them.
For any privacy questions, contact our support team through the in-app chat or email. We remain available throughout the year, including during holidays, to address your concerns about arenavip data practices.